Introduction
Nexpert Institute ("Nexpert", "we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you interact with our website (https://nexpertinstitute.com/) and its two schools, sports.nexpertinstitute.com (Nexpert School of Sports & Fitness) and digitalmarketing.nexpertinstitute.com (Nexpert School of Digital Marketing & AI). Together, these are referred to as the "Website" in this policy.
Who We Are
Website: https://nexpertinstitute.com/
Nexpert Institute operates two schools, each with its own site:
- Nexpert School of Sports & Fitness (sports.nexpertinstitute.com), offering the Bachelor of Sports Management (BSM) and related courses.
- Nexpert School of Digital Marketing & AI (digitalmarketing.nexpertinstitute.com), offering the Bachelor of Digital Marketing & AI (BDMAI), (CDMAI) and related courses.
This policy applies to data collected across nexpertinstitute.com and both school sites.
1. Information We Collect
a) Information you give us directly
For example, when you enquire about a course, register with either school, download a brochure, book a counselling session or make a payment:
- Name, email address, phone number, postal address
- Course preferences and educational or professional background
- Payment and billing details, processed securely through third-party payment gateways
- Anything else you share through enquiry forms, chat or WhatsApp
b) Information we collect automatically
When you browse the Website or either school site:
- IP address, browser type, device and operating system
- Pages visited, time spent on the site, referring URL
- Cookies and similar tracking tools (see the Cookies section)
2. How We Use Your Information
We use your information to:
- Process your enquiry, registration or enrollment with either school
- Process payments and send confirmations or receipts
- Communicate with you about your enrollment, course updates, schedule changes and support
- Send you promotional messages and course updates, which you can opt out of anytime
- Improve website performance and your experience across the Website
- Run analytics and internal research to improve our courses and content
- Spot and prevent technical issues, fraud or misuse
- Meet legal and regulatory requirements
3. How We Protect Your Information
We use reasonable security measures such as secure servers, SSL encryption and restricted access to protect your data from unauthorized access, alteration, disclosure or loss. That said, no method of transmission over the internet is completely secure, so we cannot guarantee absolute protection.
We do not sell, rent or trade your personal information to third parties for their own marketing use.
4. Data Sharing
We do not sell or rent your personal data. We may share it with:
- Trusted service providers, such as CRM, analytics and hosting partners, who support our operations and are bound by confidentiality obligations
- Industry or placement partners, only if you have opted in for placement assistance
- Authorities, if required under applicable law, or to protect our rights, safety or the integrity of the Website
- A successor entity, in the event of a merger, acquisition or sale of all or part of Nexpert's business
Since sports.nexpertinstitute.com and digitalmarketing.nexpertinstitute.com run on the same platform, your details may be used internally to recommend relevant courses across both schools, unless you opt out.
5. Third-Party Links
The Website may link to third-party sites, such as social media, payment gateways or partner organizations. This policy does not cover those sites. We encourage you to review their own privacy policies. We are not responsible for their practices.
6. Cookies and Tracking Technologies
We use cookies across the Website and its school sites to:
- Improve website functionality and remember your preferences
- Analyze traffic and how you use the site
- Support analytics and, where applicable, advertising
You can manage or disable cookies through your browser settings. Doing so may limit some features, such as staying logged in or keeping saved preferences.
7. Your Rights and Choices
You may:
- Access, review or ask us to correct the information you have given us
- Request deletion of your account or personal data, subject to any legal or contractual record-keeping requirements, such as records tied to a paid course
- Opt out of promotional emails, SMS or WhatsApp messages anytime, through the unsubscribe link or by contacting us
- Withdraw consent for non-essential data processing, where applicable
Contact us using the details in Section 11 to exercise any of these rights.
8. Data Retention
We keep personal information only as long as needed to:
- Respond to enquiries
- Provide our services, including maintaining academic and enrollment records
- Meet legal obligations, resolve disputes and enforce our agreements
After that, we securely delete or anonymize it.
9. Children's Privacy
Our courses are meant for users who meet the eligibility rules set out in our Terms & Conditions. Where a user is under 18, enrollment and any related data collection must involve the consent of a parent or legal guardian.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, to reflect changes in our practices or for legal reasons. The updated version will be posted here with a revised date, and applies across the main site and both school sites. We encourage you to check back periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Nexpert Institute